You love your product and it is more likely to fail as it is used.

Electronics Hardware Technology is getting hugely integrated and complex. In out of warranty conditions, the cost of repairs (Labor Charges + Cost of Parts) are very high; many a times it becomes unaffordable forcing you to scrap it and buy a new product. And in some cases, due to non-availability of certain parts also, you have no option but to buy a new product.

InfyShield Service Plans provides protection against such high costs by extending the services with a low fixed cost. We don't stop there: if due to any of the above reasons, there is a need to replace the product, we bear the whole cost. InfyShield Service Plans therefore gets you Total Protection.

InfyShield Service Plans cover almost all scenarios of “Out of Warranty” situations i.e. defects or damages which are not covered by the Manufacturer Warranty or which occur after the expiry of manufacturer’s warranty including if there is a physical damage to the Product due to Accidental Physical Drop or Liquid Spillage or due to sudden Power Surges.

To cover the defects occurring during normal usage, InfyShield offers Extended Warranty Service (EWS) is the Best solution which covers repairs or replacement all the hardware defects.

To cover Accidental Damages due to Physical Drop or Liquid Spillage or Power Surge, InfyShield offers Accidental Damage Protection (ADP) Plan.

There are other value added options also which helps you cover more unforeseen risks.

Some of the common features that all InfyShield Service Plans have:

• Services through MANUFACTURER / Brand Authorized Service Centers spread all across the country
• Single Point of Contact – Toll-free
• Authorized Qualified Engineers to fix your product
• Genuine Spare Parts
• Irreparable products are replaced
• Specific Features of InfyShield Extended Warranty Service (EWS) Plans are:
• Free coverage of Hardware repair cost (cost of parts + repair charges)
• Free Replacement of the whole product if your Product is not repairable

Specific Features of InfyShield Accidental Damage Protection (ADP) Plans are:

• Repairs of all parts damaged accidentally against nominal Service Order Charge
• Irreparable products are replaced at a very nominal depreciation value @2% Per Month

Yes, InfyShield Extended Warranty Service Plan cover all electrical and mechanical parts which are necessary for the product to function whereas InfyShield Accidental Damage Protection Plan is a comprehensive service which covers all accidentally damaged parts.
It is important for You to know that Damage or defects caused by unauthorized repair, incorrect installation, theft, burglary, accident, terrorism, abuse or misuse of the product, fire, use on an incorrect voltage, power dips, poor environmental operating conditions, thunderstorm, household pets, rats, cockroaches or any other animals or insects, Force Majeure etc. are not covered. The plans also do not cover accessories, consumables, external items etc. e.g. external cables, toner, cartridges, batteries, chargers, adapters etc. Specific exclusions related to certain products may also apply. You MUST read the terms and conditions of your Service Plan very carefully before requesting for service. Those services and parts which are not covered in part or full in the Service Plan are charged extra. For any doubts or clarifications, please feel free to contact us.

The purpose of InfyShield Service Plans is to provide you hardware failure protection at a reasonable and affordable cost. Many items mentioned in exclusions are consumables which means they get consumed while you use the product while some of the parts like body parts do not malfunction. Excluding such items not only reduces your cost of Service Plans, but it also ensures you pay for only that what you actually require or consume.

This is important question before buying any service plan for your product. You should consider:

• Please review whether you actually need a service plan e.g. you should check whether your product is covered under some other service plan or insurance.
• Short term service plans are costlier than a long term. For example, a one year extended service plan and renewing it for another year will be costlier than buying a 2 years Extended Warranty Service Plan.
• Buy the service plans at the first available opportunity. The Accidental Damage Protection plan cannot be purchased at a later date whereas buying Extended Warranty at the time of your product purchase will be cheaper than buying the same towards the end of the standard warranty period.
• Look at the profile of the promoters of the warranty provider. The professionals in customer service industry will be the most suited to understand your service needs.
• Be careful and read all inclusions and exclusions i.e. what is covered and what is not covered under Extended Warranty Service Plan.
• Ensure you have clear information on the costs and the benefits of the warranty.

If you have any questions or concerns, you must share them with us. You should buy the Service Plans only after assuring yourself on your purchase.

All Extended Warranty Service Plans can be purchased only within specified limit (normally within 15 or 30 days) from the date of purchase of your product.

All Accidental Damage Protection Plans or any plans which have such coverage can be bought only on the same day of product purchase.

We recommend you to Buy InfyShield Service Plan at the very first available opportunity i.e. at the time of purchasing your product.

The whole objective of InfyShield Service Plans is to provide you uninterrupted services to Your Product in case it develops a defect or is accidentally damaged.
Services under InfyShield Extended Warranty Service Plan commences from the very next day of Your product's manufacturer's warranty expires.
Services under Accidental Damage Protection Plan commence from the date of purchase of your product unless your product is already covered for Accidental Protection by the manufacturer. In such a case the Accidental Damage Protection Plan shall also start from the very next day the manufacturer’s coverage expires.

We are thankful for your faith in InfyShield but regret to inform you that InfyShield Service plan can be purchased within limited time period from the date of product purchase. Please leave description of your product including make, model, serial number, product condition, your contact details etc. on our Contact Form. We will contact you once we have a solution for you.

It is important to have very accurate Model Name, Model Number and the Unit Serial Number. For Mobility products, IMEI number is also a Must.
Many appliances have a model name and number on the front of the unit but this is not the number the manufacturers use. Your receipt may have the serial number of your product. The model and serial numbers are located on the product model number plate. The product owner's manual will tell you exactly where the product model number plate is located on your product. Most manufacturer model and serial numbers consist of a combination of letters and numbers. Some will also include dashes and dots.

Caution: It is important to check the exact model and serial number from the product model number plate on the product.
Identification numbers on sales receipts, shipping boxes and energy guide stickers usually contain partial model numbers. Do not use these sources to obtain your model number. User and care manuals are also not a good way to find your model number. These booklets are often produced to cover several different models and there is no way of identifying which model number is for your product.

Registration is MANDATORY for us to know your product description, your contact details, location, warranty start & end dates etc. This ensures that we will be able to plan and equip ourselves to deliver you excellent service when you need it.

You should register the InfyShield Extended Warranty Service Plan at the very first available opportunity which may be at the time of purchase of the InfyShield and You must register within 3 Business days of purchase of InfyShield Extended Warranty Service Plan to get uninterrupted service. We are not obligated to provide service to the Products whose InfyShield Service Plan is not REGISTERED with us within specified timelines.

Registration can be done in the following simple ways:

• By Visiting Registration Section of our website www.infyshield.com or;
• By sending the registration form along-with a copy of invoice of your product and the service plan through an email at: register@infyshield.com
• By sending Registration Form along-with a copy of invoices of your product and the service plan by Pre-Paid Post / Courier to our Registration Department.

To register your InfyShield Service Plan, we will need a Clear and Legible Scan Copy or Photograph or a Photocopy of invoice of the purchase of your product which should have the product details including Purchase Price (Tax inclusive) unit serial number, IMEI number where applicable, make, model etc. and a Copy of proof of purchase of InfyShield Service Plan in case you bought it as a standalone product.
Separate details of associated product are necessary e.g. Monitor Unit with a Desktop Computer, Indoor Unit of a Split Air Conditioner if bought together with the Outdoor Unit etc.

Yes Sure. This plan may be transferred to an eligible party to whom you sell or give the Product while this plan is in force. The original sales receipt must be transferred as well to be eligible for service under this plan.

This transfer may be accomplished only if you notify us by mail with the name, address and contact details of the new owner within 15 days of the change of ownership.

It is simple but before you panic and call us, we recommend You to check that the malfunction of your product is not due to external sources like network signal, incorrect settings, internet connectivity, improper power supply etc. This will help you to resolve problem quickly.
However, if your equipment still malfunctions, please contact our Service Desk as per the Contacts Section of this Plan or Visit our Website for updated contact procedure.
However, if your equipment is damaged due to accidental damage, please contact our Service Desk. A small service order charge is required to be paid after logging the service request. The service order charge is higher of Rs 500 or 10% of the product purchase price. After receiving your service request, we will respond quickly to solve the problem through our call centre.
After receiving your service request, we will respond quickly to solve the problem through our call centre. If the problem is not solved, we will depute our technician to visit you (in case of Onsite Service Plan) or you will have to take your product along with a copy of proof of this plan to the nearest authorized service center (in case of Carry-in Service Plan).
Please Note: Do not carry your product directly to any service centre whether or not authorized by us without prior approval of our Service Desk. This is to ensure you get services to the best of our efforts and updated contacts list.

InfyShield Extended Warranty Service Plan covers services within India only at present.

We appreciate your concern. This is an unlikely situation because services are rendered by Authorised Service Centres only. However, in such an unfortunate situation, We will replace Your product with an equivalent model with similar or better specification of same or similar make at our own discretion as per terms and conditions of the Service Plan document.

We are thankful for your faith in InfyShield but regret to inform you that InfyShield Service Plans can be purchased for products purchased in India and who have manufacturer's warranty coverage available in India. However, please leave description of your product including make, model, serial number, product condition, your contact details etc. on our Contact Form. We will contact you once we have a solution for you.

You are most welcome to offer your services.

Please share your company profile, technical capabilities, brands / products you have authorised support partnership, location coverage and interest areas through Contact Us section of our website www.infyshield.com or www.infinityassurance.com

InfyShield provides Warranty, Extended Warranty and Accidental Damage Protection Service solutions for wide category of products including IT, Office Automation, Mobility, Consumer Electronics, Display Products, Home Appliances, Power Products, Telecom & Networking products etc. which includes but not limited to PCs, Laptops, Servers, Printers, Multi-function Products, Scanners, Copiers, Digital Cameras & SLRs, TVs, Projectors, Security & Surveillance cameras, AC, Refrigerators, Microwave Ovens, UPS, Inverters etc.

• You buy the InfyShield service plan and Register it within 3 days. For registration, you will to submit a copy of the product purchase invoice validating product details and proof of InfyShield plan purchase.
• We will validate and approve it in writing to you by email or SMS or through our App to confirm Activation of your Service Plan.
• If your product fails during the term of InfyShield Plan, just call us at the customer care and we will take it forward to solve the problem.